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Arran Alpacas Rules

We want everyone to have a great time when they come to Arran Alpacas for a trek. Please ensure you familiarise yourself with the trekking rules prior to your visit.

DOG POLICY

What to bring

Children

Experience Times

Feeding the alpacas

Cancellation

Please ensure you are aware of the cancellation policy as part of the Terms & Conditions when a booking is made.

CANCELLATION BY CUSTOMER:

Cancellation 2 weeks or more before experience date: refund less £10 admin fee OR reschedule to another available date OR voucher for full amount.

Cancellation 2 weeks to 48hrs before experience: 50% refund

Cancellation within 48hrs or no-show: no refund

CANCELLATION BY ARRAN ALPACAS:

We reserve the right to cancel an experience in circumstances out with our control. Should this happen, we will be in contact with you and a 100% refund will be given.

CANCELLATION DUE TO FERRIES:

If the ferries have affected your travel plans, we understand this is out with the control of both Arran Alpacas and yourself. You will have the option to reschedule to another available date OR receive a voucher for the full amount.

 

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