Please ensure you are aware of the cancellation policy as part of the Terms & Conditions when a trek booking is made.
CANCELLATION BY CUSTOMER:
Cancellation 2 weeks before experience date: refund less £10 admin fee OR reschedule trek to another available date OR voucher for full amount
Cancellation 2 weeks to 48hrs before experience: 50% refund
Cancellation within 48hrs or no-show: no refund
CANCELLATION BY ARRAN ALPACAS:
We reserve the right to cancel an experience in circumstances out with our control. Should this happen, a 100% refund will be given.
CANCELLATION DUE TO FERRIES:
If the ferries have affected your travel plans, we understand this is out with the control of both Arran Alpacas and yourself. You will have the option to reschedule your trek to another available date OR receive a voucher for the full amount.