This privacy notice details what information we store about our customers of Arran Alpacas and how we keep your personal details safe.
For purposes of the applicable Data Protection Laws, Arran Alpacas is the "data controller". This means that Arran Alpacas determines the purposes for which, and the manner in which, your Data is processed.
General Data Protection Regulations (GDPR)
Under the General Data Protection Regulations Protection Act, we have a legal duty to protect any information we collect from you. We use leading technologies and software to safeguard your data and keep strict security standards to prevent any unauthorised access to it.
Information we hold
Arran Alpacas will collect your Data in a number of ways, for example:
Please note we do not store any debit/credit card details.
How we collect personal information
We collect data about you in the following ways:
How we use personal information
Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).
How your browsing information is used
To the extent that you access the Website, we will collect your Data automatically, for example:
Who we share information with
Under strictly controlled conditions data may also be shared with:
When we allow access to your information, we will always have complete control of what contractors/suppliers see, what they are allowed to do with it, and how long they can have access to it.
We will never sell your data for commercial or marketing purposes.
Data Storage and Retention
All information you provide to us is stored on our secure, encrypted servers within the EEA. All transactions will be encrypted using SSL technology.
We take your privacy very seriously, and will take all reasonable steps to protect your personal data, but please be aware that any data which you send to our site is sent at your own risk.
Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
Your rights to your personal data held by Arran Alpacas
You have the following rights in relation to your data:
Requests for access to personal data (other than those falling within routine business) should be addressed in writing to:
Isle of Arran
Arran Alpacas will make provisions to comply with requests regarding personal information as quickly as possible but will ensure that it is provided within 30 calendar days as required in the Act. We will acknowledge your request within 7 working days. Unless there is a good reason for delay. In such cases, the reason for delay will be explained in writing to the data subject making the request.
Isle of Arran
Telephone: 01770 465 095
Links to third party websites
We will ensure your data is held securely with password-protected access for a limited number of staff to process your requirements, orders and answer your enquiries.
Breaches of Data/Complaints
If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.
ICO Helpline - Tel 0303 123 1113 or visit their website.
Changes to this policy