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FAQs

When do you trek?

We are open most Thursdays - Saturdays from March - October. All availability can be viewed on our booking system.

Can we visit without booking?

Unfortunately we are only open during booked sessions. As a glamping site and working farm, this is for the safety of our staying guests and animals. 

How do we book a trek?

Bookings can be made through our online booking system. If you have any questions please contact us and we will be happy to help.

How much do sessions cost?

General Admission is £7.50 per person. All visitors are kindly asked to book and pay.

Alpaca Agility & Photo Booth is £10 per alpaca. We allow max. 2 children to share an alpaca (and max 2 adults accompanying).

Alpaca Agility is added to general admission. We have limited availability so do recommend early booking!

Can I come without kids?

Of course! Arran Alpacas is for everyone! In fact, we would say big kids have most fun!

Are there refreshments available?

We have self-service refreshments available for a small cost. These are in The Ben as well as The Nook (our glamming honesty shop)!

Do you have a shop?

The Ben sells a range of alpaca-themed merchandise! Perfect for visitors wishing to leave with a little memory!

Can I bring my dog(s) along?

Unfortunately we do not allow dogs at Arran Alpacas. As much as we love dogs, alpacas are prey animals and are naturally fearful of dogs. Their presence can alarm and upset our alpacas and impact the safety of our trekkers and animals.

We do not have facilities for dogs to remain during experiences.

What should we bring?

Where do we go on arrival?

Arrive at Arran Alpacas car park, head down the path through the courtyard and to the barn called “The Ben” where we will check you in.

What happens if it’s raining?

We can probably all put up with it being a wee bit dreich (this is Scotland after all!) in the name of enjoyment. 

We have indoor barns so there are dry options too.

If the weather is exceptionally poor then we will do our best to re-arrange. Please leave a contact number upon booking this can be helpful if we need to get in touch to re-arrange. 

If in doubt please ring us before you set off, often we miss the worst of the weather being near the coast and in the valley. The weather in one part of Arran can be totally different to another part.

How do I get to Arran Alpacas?

Please see our directions of how to get here before you set off!!

Postcode for satnav: KA27 8DT, we are located at Balmichael Glamping.

What if I need to cancel?

Please see the following details of the terms & conditions which are accepted upon your booking.

CANCELLATION BY CUSTOMER:

Cancellation 2 weeks or more before experience date: refund less £10 admin fee OR reschedule to another available date OR voucher for full amount.

Cancellation 2 weeks to 48hrs before experience: 50% refund

Cancellation within 48hrs or no-show: no refund

CANCELLATION BY ARRAN ALPACAS:

We reserve the right to cancel an experience in circumstances out with our control. Should this happen, we will be in contact with you and a 100% refund will be given.

CANCELLATION DUE TO FERRIES:

If the ferries have affected your travel plans, we understand this is out with the control of both Arran Alpacas and yourself. You will have the option to reschedule to another available date OR receive a voucher for the full amount.

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