We want everyone to have a great time when they come to Arran Alpacas. Please take notice of the following information.
DOG POLICY
- No dogs are permitted at Arran Alpacas.
- Alpacas see dogs as a threat and are naturally fearful and anxious in their presence - this could affect their behaviour & safety of visitors during an experience.
- We do not have kennels or suitable places to house dogs.
- Dogs staying at Balmichael Glamping are asked to remain inside accommodations during experiences.
What to bring
- Please wear suitable footwear - even in summer the grass can be damp and muddy!
- Dress appropriately for the weather - bring waterproofs, hats & sunscreen if needed.
Children
- Children must be closely supervised by their grown up. One adult should be present with any child under the age of 16.
- Loud noises and sudden movements alarm alpacas as they are naturally timid.
- Adults should ensure their child does not run around when the alpacas are out or get too close to the rear end of an alpaca - this can spook them!
Session Times
- Please arrive on time for your session. We open at 11am and the Alpaca Talk starts at 11.15am!
- We will begin alpaca agility slots at 11.40 and run a few slots to accommodate everyone. You will be assigned an agility slot on arrival if you have booked this extra experience.
- The session (and access to the shop) closes at 1pm but you are welcome to enjoy all the facilities until then!
Feeding the alpacas
- Alpaca feed is provided during experiences, please do not feed them other grass or food as some food may not agree with their sensitive tummies.
- Hand-washing after feeding and touching animals is very important. Please wash your hands with soap in the toilets after feeding & handling animals.
Cancellation
Please ensure you are aware of the cancellation policy as part of the Terms & Conditions when a booking is made.
CANCELLATION BY CUSTOMER:
Cancellation 2 weeks or more before session date: refund less £10 admin fee OR reschedule to another available date OR voucher for full amount.
Cancellation 48hrs to 2 weeks before experience: 50% refund
Cancellation within 48hrs or no-show: no refund
CANCELLATION BY ARRAN ALPACAS:
We reserve the right to cancel an experience in circumstances out with our control. Should this happen, we will be in contact with you and a 100% refund will be given.
CANCELLATION DUE TO FERRIES:
If the ferries have affected your travel plans, we understand this is out with the control of both Arran Alpacas and yourself. You will have the option to reschedule to another available date OR receive a voucher for the full amount.
